kis711 Privacy Policy

1. Introduction

1.1 This Privacy Policy ("Policy") describes how kis711 ("we", "us", "our", "the Platform") collects, uses, stores, shares, and protects personal information provided by or collected from members and visitors ("you", "your") of the kis711 online casino and sportsbook platform, accessible at kis711.org.

1.2 kis711 is committed to handling your personal data responsibly, transparently, and in accordance with applicable data protection principles. This Policy applies to all personal data collected through your use of the kis711 platform, including registration, deposits, gameplay, customer support interactions, and any other service features.

1.3 This Policy should be read together with the Terms & Conditions and the Responsible Gaming Policy, each of which form part of the overall agreement governing your use of kis711.

2. Data Controller

2.1 For the purposes of this Policy, kis711 acts as the data controller in respect of personal data collected from members using the kis711 platform. As data controller, kis711 determines the purposes for which and the means by which personal data is processed.

2.2 Where kis711 engages third-party service providers to process personal data on its behalf — such as payment processors, identity verification providers, or analytics services — those providers act as data processors and are bound by written data processing agreements that require them to process personal data only on kis711's instructions and in accordance with applicable data protection law.

3. Data We Collect

3.1 kis711 collects the following categories of personal data:

3.2 Sensitive Data. kis711 does not intentionally collect sensitive categories of personal data (such as racial or ethnic origin, religious beliefs, or health data) unless specifically required for responsible gaming compliance purposes and with your explicit consent.

3.3 Data from Third Parties. In some cases, kis711 may receive data about you from third-party identity verification services, fraud detection providers, or payment processors as part of the account verification process.

4. How We Use Your Data

4.1 kis711 uses your personal data for the following purposes:

• Account management: Creating and maintaining your kis711 account, processing login authentication, managing account settings and preferences;
• Service delivery: Enabling you to access and use all platform features, process deposits and withdrawals, settle bets, and credit bonuses;
• Identity verification and KYC: Verifying your identity as required by licensing obligations and anti-money laundering requirements, including age verification to confirm you are 21 or above;
• Fraud prevention and security: Detecting and preventing fraud, account abuse, money laundering, and unauthorised account access;
• Responsible gaming: Monitoring usage patterns to identify potential problem gambling indicators and to implement any self-exclusion, cooling-off, or deposit limit requests you have made;
• Customer support: Responding to your queries, resolving disputes, and providing technical assistance;
• Marketing communications: Where you have provided consent, sending promotional communications about kis711 offers, bonuses, and new features via email or in-platform notifications;
• Legal and regulatory compliance: Meeting our obligations under applicable laws and responding to requests from regulatory or law enforcement authorities;
• Platform improvement: Analysing aggregated usage data to improve platform performance, user experience, and product development.

5. Legal Basis for Processing

5.1 kis711 processes your personal data on the following legal bases:

• Contract performance: Processing necessary to provide you with the kis711 services you have registered to use, including account management, gameplay, and payment processing;
• Legal obligation: Processing required to comply with applicable laws, including anti-money laundering regulations, licensing conditions, and age verification obligations;
• Legitimate interests: Processing carried out for kis711's legitimate business interests, including fraud prevention, platform security, and service improvement, where such interests are not overridden by your rights and interests;
• Consent: Processing based on your explicit consent, particularly in relation to marketing communications and certain cookie-based analytics. You may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.

6. Data Sharing

6.1 Service Providers. kis711 may share your personal data with trusted third-party service providers who assist in operating the platform, including payment processors (such as those facilitating Touch 'n Go eWallet, Boost, Maybank, and CIMB transactions), identity verification and KYC providers, fraud detection and anti-money laundering services, cloud infrastructure and data hosting providers, and customer support platform operators.

6.2 Regulatory and Law Enforcement. kis711 may disclose personal data to regulatory bodies, licensing authorities, courts, law enforcement agencies, or other government authorities where required to do so by applicable law or pursuant to a valid legal process.

6.3 Business Transfers. In the event of a merger, acquisition, restructuring, or sale of assets, personal data may be transferred to the relevant successor entity, subject to continued compliance with this Privacy Policy or a policy offering equivalent protections.

6.4 No Sale of Data. kis711 does not sell, rent, or otherwise transfer your personal data to third parties for their own independent marketing or commercial purposes.

7. Cookies & Tracking Technologies

7.1 kis711 uses cookies and similar technologies (including pixel tags and local storage) to operate the platform, maintain login sessions, remember your preferences, and analyse how the platform is used.

7.2 The following categories of cookies are used:

• Strictly necessary cookies: Required for the platform to function, including session authentication tokens, security cookies, and load balancing cookies. These cannot be disabled.
• Functional cookies: Enable enhanced functionality such as language preferences, layout settings, and remembered login details where the "remember me" option is selected.
• Analytics cookies: Help kis711 understand how members interact with the platform by collecting anonymised usage data. This data is used to improve platform performance and user experience.
• Marketing cookies: Used where you have provided consent to receive targeted promotional content relevant to your gaming preferences.

7.3 You may manage cookie preferences through your browser settings. Disabling certain cookies may affect platform functionality. Strictly necessary cookies cannot be disabled without impairing the ability to use the platform.

8. Data Retention

8.1 kis711 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law and licensing obligations.

8.2 Account data, transaction records, and KYC documentation are typically retained for a minimum of five (5) years following account closure, in accordance with applicable anti-money laundering and licensing record-keeping requirements.

8.3 Communications data, including customer support transcripts, is retained for a period sufficient to handle any dispute, regulatory inquiry, or legal claim that may arise, and in any event for not less than two (2) years from the date of the communication.

8.4 Marketing consent records are retained for the duration of the consent and for a reasonable period thereafter as evidence of the consent having been obtained.

8.5 Following the expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with kis711's data disposal procedures.

9. Data Security

9.1 kis711 implements appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, disclosure, or alteration. These measures include:

• TLS/SSL encryption for all data transmitted between your device and kis711 servers;
• Encryption at rest for sensitive personal and financial data stored on kis711 systems;
• Access controls limiting data access to authorised personnel on a need-to-know basis;
• Two-factor authentication available for member accounts and enforced for administrative access;
• Regular security assessments and penetration testing of platform infrastructure;
• Incident response procedures for the detection, reporting, and management of data security incidents.

9.2 Notwithstanding the above, no data transmission over the internet or electronic storage system can be guaranteed as completely secure. Members are encouraged to use strong, unique passwords and to enable two-factor authentication on their kis711 accounts.

10. Your Rights

10.1 Subject to applicable law and regulatory requirements, you have the following rights in respect of your personal data held by kis711:

• Right of access: The right to request a copy of the personal data kis711 holds about you;
• Right to rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to erasure: The right to request deletion of your personal data, subject to applicable retention obligations;
• Right to restriction: The right to request that processing of your personal data be restricted in certain circumstances;
• Right to data portability: The right to receive your personal data in a structured, machine-readable format in applicable circumstances;
• Right to object: The right to object to processing carried out on the basis of legitimate interests or for direct marketing purposes;
• Right to withdraw consent: Where processing is based on consent, the right to withdraw that consent at any time.

10.2 To exercise any of the above rights, please contact the kis711 support team via live chat within your account or by email at support@kis711.org. Requests will be responded to within a reasonable timeframe, typically within 30 days. Identity verification may be required before a request is actioned.

11. Children's Privacy

11.1 The kis711 platform is strictly intended for adults aged 21 and above. kis711 does not knowingly collect personal data from persons under the age of 21. If we become aware that personal data has been collected from an individual under 21, that account will be immediately suspended, all associated personal data will be reviewed, and the account closed in accordance with our Terms & Conditions.

11.2 If you believe a person under 21 has registered or is using the kis711 platform, please contact our support team immediately at support@kis711.org.

12. International Data Transfers

12.1 The kis711 platform serves members located primarily in Malaysia. In operating the platform, personal data may be processed on servers or by service providers located in jurisdictions outside Malaysia. Where such transfers occur, kis711 ensures that appropriate safeguards are in place to protect the transferred data, including contractual protections in agreements with data processors.

12.2 By using the kis711 platform, you acknowledge and consent to the processing of your personal data in the manner and for the purposes described in this Policy, including potential transfers to and processing in jurisdictions outside your country of residence.

13. Changes to This Policy

13.1 kis711 reserves the right to update or amend this Privacy Policy at any time. Updated versions will be posted on this page with a revised "Last Updated" date. Where changes are material, kis711 will endeavour to provide advance notice to members via their registered email address or a platform notification.

13.2 Continued use of the kis711 platform following the posting of an updated Privacy Policy constitutes your acceptance of the updated Policy. If you do not agree to any changes, you must cease using the platform and may request account closure in accordance with the Terms & Conditions.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by kis711, please contact us:

• Email (plain text — not a link): support@kis711.org
• Live Chat: Available 24/7 from within your logged-in kis711 account
• Response time: Within 1–2 hours via live chat; within 24–48 hours via email

This Privacy Policy was last reviewed and updated on 1 June 2026. © 2026 kis711.org.